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To all our valued customers,
First of all, we want to let you know how grateful we are for trusting us with your flower order. As you might already know, Global Rose experienced major delivery issues during the holiday due to bad weather and operational problems within the FedEx and UPS networks. Words can't express how frustrating it has been for everyone at Global Rose. After weeks of detailed planning, all flowers were shipped on time. Nevertheless we hold ourselves fully accountable and we are working to guarantee an acceptable outcome for each of our loyal customers. Unfortunately, because flowers are perishable this bad weather situation has had a huge impact on the quality of the flowers.
We have received a significant number of emails and comments and our team is working around the clock to solve each individual situation. As a company we have never experienced so many requests and we appreciate your patience. It might take a couple of days for our team to resolve your request, but please be sure we will take good care of each and every email. Keep in mind that we can also be reached via live chat on globalrose.com.
Because we understand the importance of Valentine's Day and want to make it right for each of our customers, if your flowers were not delivered by February 14, we are willing to send replacement flowers upon request via email. If that option does not work, please email us at firstname.lastname@example.org and your money will be refunded. Because of the massive delays we experienced, refunds will take a little bit longer than usual; please don't initiate a chargeback with your credit card company as Global Rose can assure every refund will be processed.
We hope you understand and can give us a second chance.
Best Regards from all of the Team at Global Rose.
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