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Frequently Asked Questions

Does Global Rose provide a guarantee?

Your complete satisfaction is our number one priority. Global Rose guarantees the highest-quality fresh flowers delivered to your specified address within the US. If for any reason you are not satisfied with the freshness of your flowers, please contact us via email within 24 hours of the delivery. We will be glad to replace your order or issue store credit as long as the original content is returned. We kindly request you share pictures with us so we can use your feedback to improve our services.

Please make sure your shipping information is accurate as Global Rose won't be responsible for product delayed due to an incorrect address or reroute request. Someone must be present the day of the delivery since a signature is required. Globalrose will not be responsible for unsuccessful deliveries arising from the recipient not being present at the address supplied by the sender FedEx or UPS do not call recipients prior to delivering packages and exact time of delivery cannot be guaranteed. Keep in mind that due to bad weather or mechanical problems FedEx or UPS might deliver your flowers one day after the requested delivery date. All products are deemed accepted upon our delivery of the product to you or your designated recipient's address. Quality problems caused by improper handling by the recipient won't be covered by our guarantee.

Shipments delayed due to inclement weather are not eligible for a refund. In case your order is impacted by inclement weather delays, please contact claims@globalrose.com to request a replacement or store credit for a future purchase.

Regarding color selection, please notice that colors may vary depending on the display of your computer screen and may not reflect the exact color of each flower. There may be slight variation of shades within the pictures of our website, therefore Global Rose will not be responsible for any flowers that do not match exactly with the expected color.

Be advised that in case a flower is not available, we will substitute it with the closest flower to your original choice. Our team will always try to contact you regarding any substitutions, but if it is not possible, we will substitute as best as we can so that you receive flowers on time.

Your decision to purchase from Global Rose confirms your acknowledgment and acceptance of our policies.

In the unfortunate event that your order has any issue, please make sure to follow these instructions:

1) Email our customer service team at claims@globalrose.com, within 24 hours of delivery, explaining in detail the nature of the problem and including photos that can allow us to understand the reason of your claim or request. Photos are very important for Global Rose, in order to give feedback to our farms and improve the quality and service for future customers. We won't process any request over the phone.

2) If you would like a replacement or a refund for the damaged product, please be aware that you will be instructed on how to return the product. Make sure all the damaged product is ready for pick up within 48 hours of delivery. Global Rose will arrange with FedEx or UPS to pick them up at no additional cost. We will process the refund or a replacement, based on your needs and the availability of product.

NO credit, refund, replacement or charge back will be accepted without the original product being send back to us. NO exceptions.

With respect to any of our guarantees, our sole and restricted liability and your sole and exclusive remedy will be, at our discretion, to refund your money or replace the product previously ordered as soon as possible.

How does Global Rose guarantee freshness?

We can guarantee freshness due to our quality control procedures. Every flower shipped under the Global Rose brand must be the best of each daily harvest. If a flower falls below our standards it is discarded. In order to offer the freshest flower possible, four days prior to your delivery date, flowers are harvested at the greenhouses, our team wraps them tightly with a protective plastic or carton sleeve and each bunch is labeled with its unique variety name or type of flower. Boxes are then delivered by the farms in refrigerated trucks to the FedEx or UPS facilities. FedEx and UPS have specifically created programs for fresh flowers out of South America which allows them to handle the flowers under unique cold chain procedures.

Does the price include shipping?

Shipping is FREE on ALL weekday deliveries within the continental US. Saturday delivery is available in most areas for an extra charge of $10 per box and deliveries to Alaska and Hawaii have a surcharge of $10 per box.

What's the earliest I can have my flowers delivered?

At Global Rose customers choose the exact date of arrival for each item. Our regular calendar, which applies for most of our flowers, accepts delivery requests for as early as 3 or 4 days after order is placed.

  • Order by Monday 7am EST and get flowers as early as Thursday.
  • Order by Tuesday 7am EST and get flowers as early as Friday.
  • Order by Thursday 7am EST and get flowers as early as Monday.
  • Order by Friday 7am EST and get flowers as early as Tuesday.

Special items such as wedding combos, boutonnieres, corsages, bridesmaid and bridal bouquets require at least 6-7 days to be delivered.

In order to service customers that need flowers on a shorter notice we have our NEXT DAY DELIVERIES. Available items can be found HERE. Order by 9pm EST and receive flowers as early as the business day after you order.

Where is your service available?

Even though orders are accepted worldwide, Global Rose only ships to US addresses. Deliveries to PO boxes are NOT available.

When should I order?

For most of our items you can place your order as early as 120 days prior to delivery and as late as 4 days before the desired delivery date.

Some Special items such as wedding combos, boutonnieres, corsages, bridesmaid and bridal bouquets require at least 6-7 days to be delivered.

If you need flowers on a shorter notice we have our NEXT DAY DELIVERIES. Available items can be found HERE. Order by 9pm EST and receive flowers as early as the business day after you order.

Please keep in mind we highly recommend scheduling the delivery date 2 or 3 days before any special event to allow flowers to bloom and to manage unexpected courier service delays.

Can I change or cancel my order?

Changes and cancellations will be accepted until five business days prior to the original delivery date for standard shipping orders. For NEXT DAY delivery orders, changes and cancellations are not accepted as these orders are processed immediately to guarantee a Next Day delivery. During the major floral seasons (Valentine's Day and Mother's Day) changes and cancellations will only be accepted until eight days prior to the original delivery date.

Changes or cancellations for wedding items and pre-made arrangements, require eight business days notice prior to the original delivery date.

A 15% of the total amount will be charged as a cancellation fee if an order is canceled by customer request. The cancellation fee can be waived only if the request is received and approved within 24 hours of placing the order.

What payment options do I have?

Globalrose.com LLC accepts Visa, MasterCard, Discover, American Express, Paypal and Amazon Payment.

Globalrose.com LLC only accepts American Express, Visa and MasterCard.

At what time will my flowers arrive?

Flowers will be delivered between 8:00 a.m. and 8:00 p.m. on the requested delivery date. Even though most packages will arrive in the morning, some remote zip codes are only served by FedEx or UPS in the afternoon. Our service providers don't telephone prior to delivering the flowers.

We highly recommend scheduling the delivery date 2 or 3 days before any special event to allow flowers to bloom and to manage unexpected courier service delays.
*Credits or refunds will not be issued if orders are delivered 1 day later than the scheduled date.

What happens if my recipient is not present at the time of delivery?

Due to the delicate nature of our product, we highly recommend our customers choose a delivery address where somebody will be able to receive the shipment. In the first attempt, FedEx will require a signature for all deliveries. Global Rose is not responsible for delays due to the recipient not being available to sign for the package.

How are the flowers packaged?

All Global Rose orders are packaged in specially designed boxes to ensure freshness during transportation. Flowers are grouped in bunches and tightly wrapped in a plastic or carton cover. Enclosed in the box you will find floral food and if requested, your message/card. You will find a QR code on the outside of the box with the following instructions on how to take care of your flowers: https://globalrose.com/flower-care. Upon receiving your Global Rose box, you will find only 12 flower heads visible in each bundle of 25 roses/carnations. Do not worry as the rest of your blooms have been carefully packaged underneath this first layer and you will find them once the carton wrappers are removed. We suggest hydrating your flowers with the carton wrappers on for 4 to 10 hours for optimum results. You can count the stems to verify your order is complete if desired.

Click HERE to watch an unboxing video.

Does Globalrose.com charge sales tax?

Global Rose charges sales tax in all those states that require us to do so.

What is your privacy policy?

We respect and make efforts to protect the privacy of all users of our site. We guarantee that all orders placed on our site are secure transactions. Globalrose.com LLC is committed to maintaining your absolute privacy and will not distribute your private information to anyone for any reason. Your private information will not be used for any purpose other than to process your orders and to provide a more personalized shopping experience.

How can I contact Globalrose?

By E-Mail:
General information: support@globalrose.com
Changes to an order: changes@globalrose.com
Cancellation of an order: cancellations@globalrose.com
Claims to an order: claims@globalrose.com
Wedding specialist or special requests: consulting@globalrose.com

By Live Chat:

By Mail:

Global Rose
7225 NW 25th Street, Suite 217
Miami, FL 33122 US

Cancellations will ONLY be accepted via email.