Shipping

Shipping is FREE on ALL orders within the continental US for packages delivered Monday through Friday. Saturday delivery is available in most areas for extra charges of $ 15 per box. Deliveries to Alaska and Hawaii ($ 10 per box) are charged with an additional fee per box. Any duties or taxes applied when shipping to these locations will be charged to the recipient.

You can place an order for Next Day Delivery until 9 P.M. EST. time on Monday,Tuesday, Wednesday, Thursday and Friday. Please see Next Day flowers for products available. All other flowers products (except wedding combos, boutonnieres, corsages, bridesmaid and bridal bouquets) can be delivered as early as three or four days after placing the order. Order before 07:00 a.m. EST on Monday and flowers can be delivered as early as Thursday of that same week. Order before 07:00 a.m. EST on Tuesday and flowers can be delivered as early as Friday of that same week. Order before 07:00 a.m. EST on Thursday and flowers can be delivered as early as Tuesday of the following week. Order before 07:00 a.m. EST on Friday and flowers can be delivered as early as Wednesday of the following week. We do not deliver on Sunday. Saturday delivery is available in most of the continental US zip codes at an additional charge of $15.00 per box. We do not deliver on Sunday.

Even though 99% of our orders are delivered on the requested delivery date, it might occur that your flowers get delivered twenty four hours later due to weather issues, mechanical problems or other uncontrollable situations during transportation. FedEx and UPS are the best in the industry and work very hard to deliver on the expected date, but GLOBALROSE will not issue any credit or refund if flowers are delivered either one day before or one day after the requested delivery date. This is why Globalrose strongly recommends that you order your flowers for a special event like a wedding 2 to 3 days before the event.

If address is incorrect or if customer requests an address change once the flowers have been handed to FedEx or UPS, GLOBALROSE can't guarantee a timely delivery of the package. Our customer service team can request any change or correction of the address, for a reroute fee of $15 dollars per box and it is not guaranteed.

Orders are accepted worldwide but deliveries are only available in the US (including Alaska and Hawaii).

Please be aware that we do not deliver to any PO boxes. This might delayed the delivery of the flowers.

Due to the delicate nature of our product, we highly recommend our customers to choose a delivery address where somebody will be able to receive the shipment. FEDEX and UPS will require a signature for all our deliveries. Globalrose is not responsible for lost or stolen packages or damage to the products as a result of being left in inclement weather.

All Globalrose orders are packaged in specially designed boxes to ensure freshness during the transportation process. The flowers are grouped in bunches and tightly wrapped in a plastic cover. Each bunch is appropriately labeled with its unique variety name. Enclosed in the box you will find floral food, instructions on how best to care for your flowers and if requested, your personal message.

Changes and Cancellations

Changes and cancellations will be accepted until five working days prior to the original delivery date. For pre-made arrangements or wedding items, changes or cancellations will be accepted until eight Working days prior to the delivery date. Globalrose will charge a 15% cancellation fee. Globalrose.com does not allow orders to be edited or cancelled after acceptance seven (7) days prior to Thanksgiving, Christmas, Valentine's Day, Father's Day or Mother's Day (because of our extremely high volume of orders during these times).

There are NO exceptions to Globalrose's cancellation policy. Any change or cancellation request must be notified via email. To make a change to the order, the request must be send to: changes@globalrose.com. To request a cancellation of an existing order, the request must be send to: cancellations@globalrose.com. No changes or cancellations are accepted over the phone, the chat or on a voicemail.

In the event you cancel an order keep in mind that the refund will be for the original order amount minus the 15% cancellation fee.

Claims

In order to process your refund, Globalrose needs to be notified in writing to the email: claims@globalrose.com within 24 hours of receiving the merchandise, or the claim will not be accepted and no refund will be granted.

The reason for the notification within 24 hours of delivery is to have the ability to react and try to solve the problem by providing new flowers and picking up the damaged flowers.

The email should include the order number, pictures with all the flowers and the damaged flowers (if applicable), and labels of the boxes (especially the one showing the content and supplier´s information).

You may also indicate if you would rather receive replacement or a credit for a future order.