Shipping

Shipping is FREE on ALL orders within the continental US for packages delivered Monday through Friday. Saturday delivery is available in most areas for and extra charge $ 15 per box. Deliveries to Alaska and Hawaii ($ 10 per box) and Canada ($ 35 per box) are charged with an additional fee per box. Any duties or taxes applied when shipping to these locations will be charged to the recipient.

You can place an order for Next Day Delivery until 9 P.M. Est. time on Monday,Tuesday, Wednesday, Thursday and Friday. Please see Next Day flowers for products available. All other flowers products (except wedding combos, boutonnieres, corsages, bridesmaid and bridal bouquets) can be delivered as early as three or four days after placing the order. Order before 07:00 a.m. EST on Monday and flowers can be delivered as early as Thursday of that same week. Order before 07:00 a.m. EST on Tuesday and flowers can be delivered as early as Friday of that same week. Order before 07:00 a.m. EST on Thursday and flowers can be delivered as early as Tuesday of the following week. Order before 07:00 a.m. EST on Friday and flowers can be delivered as early as Wednesday of the following week. We do not deliver on Sunday. Saturday delivery is available in most of the continental US zip codes at an additional charge of $15.00 per box.

Even though 99% of our orders are delivered on time, it might occur that your flowers get delivered one day late due to weather issues, mechanical problems or other uncontrollable situations during transportation. FedEx and UPS are the best in the industry and work very hard to deliver on the expected date, but GLOBALROSE will not issue any credit or refund if flowers are delivered either one day before or one day after the requested delivery date. This is why Globalrose strongly recommends that you order your flowers for a special event like a wedding 2 to 3 days before.

If address is incorrect or if customer requests an address change once the flowers have been handed to FedEx or UPS, GLOBALROSE can't guarantee a timely delivery of the package. Our customer service team can request any change or correction of the address, but if delivery does not happen on time GLOBALROSE will not issue any credit or refund.

Orders are accepted worldwide but deliveries are only available in the US (including Alaska and Hawaii) and Canada (we strongly recommend for deliveries in Canada to be scheduled for Tuesdays and Wednesdays only). We don't deliver to any PO boxes.

Due to the delicate nature of our product, we highly recommend our customers to choose a delivery address where somebody will be able to receive the shipment. FEDEX and UPS will require a signature for all our deliveries.

All Globalrose orders are packaged in specially designed boxes to ensure freshness during the transportation process. The flowers are grouped in bunches and tightly wrapped in a plastic cover. Each bunch is appropriately labeled with its unique variety name. Enclosed in the box you will find floral food, instructions on how best to care for your flowers and if requested, your personal message.

Cancellations

Changes and cancellations will be accepted until five working days prior to the original delivery date. For pre-made arrangements or wedding items, changes or cancellations will be accepted until eight Working days prior to the delivery date. Globalrose will charge a 15% cancellation fee. Globalrose.com does not allow orders to be edited or cancelled after acceptance seven (7) days prior to Thanksgiving, Christmas, Valentine's Day, Father's Day or Mother's Day (because of our extremely high volume of orders during these times). NO exceptions to Globalrose's cancellation policy. Any change or cancellation request must be notified via email. No changes or cancellations are accepted over the phone. In the event you cancel an order keep in mind that the refund will be for the original order amount minus the 15% cancellation fee.