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Policies

Shipping

Global Rose uses FedEx or UPS to ship each package. Shipping is FREE on ALL weekday deliveries within the continental US. Saturday delivery is available in most areas for an extra charge of $15 per box and deliveries to Alaska and Hawaii have a surcharge of $10 per box. No Sunday deliveries with Global Rose.

At Global Rose customers choose the exact date of arrival for each item. Our regular calendar, which applies for most of our flowers, accepts delivery requests for as early as 3 or 4 days after order is placed.

  • Order by Monday 7am EST and get flowers as early as Thursday.
  • Order by Tuesday 7am EST and get flowers as early as Friday.
  • Order by Thursday 7am EST and get flowers as early as Monday.
  • Order by Friday 7am EST and get flowers as early as Tuesday.

Special items such as wedding combos, boutonnieres, corsages, bridesmaid and bridal bouquets require at least 5-6 days to be delivered.

In order to service customers that need flowers on a shorter notice we have our NEXT DAY DELIVERIES. Available items can be found at https://globalrose.com/wholesale/next-day-flowers-delivery.html. Order by 9pm EST and receive flowers as early as the business day after you order.

Even though 99% of orders get delivered on the requested delivery date, it might occur that flowers arrive one day late due to weather issues, mechanical problems or other unexpected situations during transportation. FedEx and UPS are the best in the industry and work very hard to deliver on time, but Global Rose will not issue any credit or refund if flowers get delivered within 24 hours of the requested date. This is why Global Rose strongly recommends that flowers for a special event such as a wedding or party, are ordered for delivery 2 or 3 days before to the event.

Keep in mind that if shipping address is incorrectly imputed in the order, or if customer requests an address change once the flowers have been handed to FedEx or UPS, Global Rose cannot guarantee a timely delivery of the package. Our customer service team can process any change or correction of the address by charging a reroute fee of $15 dollars per box. Keep in mind that a reroute might affect the delivery day.

Even though orders are accepted worldwide, Global Rose only ships to US addresses. Deliveries to PO boxes are NOT available.

Due to the delicate nature of our product, we highly recommend our customers to choose a delivery address where somebody will be able to receive the shipment. FedEx and UPS will usually require a signature for all deliveries. Global Rose is not responsible for lost, stolen or damaged packages as a result of being left in inclement weather.

All Global Rose orders are packaged in specially designed boxes to ensure freshness during the transportation process. Flowers are grouped in bunches and tightly wrapped in a plastic or carton cover. Enclosed in the box you will find floral food, instructions on how to take care for your flowers and if requested, your personal message.

Changes and Cancellations

Changes and cancellations will be accepted until five business days prior to the original delivery date. For all wedding items, changes or cancellations will be accepted until eight business days prior to original delivery date. During the major floral seasons (ValentineĀ“s Day and MotherĀ“s Day) cancellation and changes will only be accepted with until eight days prior to the original delivery date.

Any change or cancellation request must be send by email to changes@globalrose.com or cancellations@globalrose.com. NO changes or cancellations will be accepted over the phone, live chat or voicemail.

In the event an order is cancelled, the 15% cancellation will be deducted from the original amount.

Claims

In order to process a claim, Global Rose needs to be notified via email (claims@globalrose.com) within 24 hours of receiving the merchandise. Otherwise claim will be denied and no refund will be granted.

Receiving the notification within 24 hours of delivery gives Global Rose the ability to react and do its best effort to try and solve the problem by providing new flowers and picking up the damaged flowers.

The email should include the order number and pictures showing all the damaged flowers and labels of the boxes. Please indicate if you would rather receive product replacement or a credit for future orders.