Shipping
Global Rose uses FedEx or UPS to ship each package. Shipping is FREE on ALL weekday deliveries within the continental US. Saturday delivery is available in most areas for an extra charge of $10 per box and deliveries to Alaska and Hawaii have a surcharge of $10 per box. No Sunday deliveries with Global Rose.
At Global Rose customers choose the exact date of arrival for each item. Our regular calendar, which applies for most of our flowers, accepts delivery requests for as early as 3 or 4 days after order is placed.
- Order by Monday 7am EST and get flowers as early as Thursday.
- Order by Tuesday 7am EST and get flowers as early as Friday.
- Order by Thursday 7am EST and get flowers as early as Monday.
- Order by Friday 7am EST and get flowers as early as Tuesday.
Special items such as wedding combos, boutonnieres, corsages, bridesmaid and bridal bouquets require at least 5-6 days to be delivered.
In order to service customers that need flowers on a shorter notice we have our NEXT DAY DELIVERIES. Available items can be found at https://globalrose.com/wholesale/next-day-flowers-delivery.html. Order by 9pm EST and receive flowers as early as the business day after you order.
Even though 99% of orders get delivered on the requested delivery date, it might occur that flowers arrive one day late due to weather issues, mechanical problems or other unexpected situations during transportation. FedEx and UPS are the best in the industry and work very hard to deliver on time, but Global Rose will not issue any credit or refund if flowers get delivered within 24 hours of the requested date. This is why Global Rose strongly recommends that flowers for a special event such as a wedding or party, are ordered for delivery 2 or 3 days before to the event.
Shipments delayed due to inclement weather are not eligible for a refund. In case your order is impacted by inclement weather delays, please contact claims@globalrose.com to request a replacement or store credit for a future purchase.
Keep in mind that if shipping address is incorrectly imputed in the order, or if customer requests an address change once the flowers have been handed to FedEx or UPS, Global Rose cannot guarantee a timely delivery of the package. Our customer service team can process any change or correction of the address by charging a reroute fee of $15 dollars per box. Keep in mind that a reroute might affect the delivery day.
Even though orders are accepted worldwide, Global Rose only ships to US addresses. Deliveries to PO boxes are NOT available.
Due to the delicate nature of our product, we highly recommend our customers to choose a delivery address where somebody will be able to receive the shipment. FedEx and UPS will usually require a signature for all deliveries. Global Rose is not responsible for lost, stolen or damaged packages as a result of being left in inclement weather.
All Global Rose orders are packaged in specially designed boxes to ensure freshness during transportation. Flowers are grouped in bunches and tightly wrapped in a plastic or carton cover. Enclosed in the box you will find floral food and if requested, your message/card. You will find a QR code on the outside of the box with the following instructions on how to take care of your flowers: https://globalrose.com/flower-care. Upon receiving your Global Rose box, you will find only 12 flower heads visible in each bundle of 25 roses/carnations. Do not worry as the rest of your blooms have been carefully packaged underneath this first layer and you will find them once the carton wrappers are removed. We suggest hydrating your flowers with the carton wrappers on for 4 to 10 hours for optimum results. You can count the stems to verify your order is complete if desired.
Changes and Cancellations
Changes and cancellations will be accepted until five business days prior to the original delivery date for standard shipping orders. For NEXT DAY delivery orders, changes and cancellations are not accepted as these orders are processed immediately to guarantee a Next Day delivery. During the major floral seasons (Valentine's Day and Mother's Day) changes and cancellations will only be accepted until eight days prior to the original delivery date.
Changes or cancellations of wedding items and pre-made arrangements require eight business days’ notice prior to the original delivery date.
A 15% cancellation Fee will be charged if an order or item is canceled by customer request. The cancellation fee can be waived only if the request is received and approved within 24 hours of placing the order.
Claims
In order to process a claim, Global Rose needs to be notified via email (claims@globalrose.com) within 24 hours of receiving the merchandise. Otherwise claim will be denied and no refund will be granted.
If your order was not delivered on the scheduled date, please reach out whiting 24 hours of the delivery date so we can better assist you.
Return Policy
At Global Rose, your satisfaction is our priority. If there’s an issue with your order, we’re here to help. Please review our return policy below:
- Return Timeline: Returns are accepted within 7 days of delivery. Notify our customer support team via email within 24 hours of receiving your order to initiate the process.
- Exchanges: Exchanges are accepted for eligible items.
- Defective Products: Returns for defective items are accepted.
- Return Method: All returns must be shipped back to us via mail.
- Return Label: Return labels will be provided upon approval of the return request. Contact customer service for details.
- Restocking Fee: Any applicable restocking fees will be evaluated on a case-by-case basis.
- Refund Processing: Refunds are processed within 20 days of receiving the returned items.
For further assistance, please reach out to our customer support team. We’re dedicated to ensuring your experience with Global Rose is a delightful one.