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<h1>Support Chat Usage Policy</h1>
<ol>
<li>
<h3>Purpose of the support chat:</h3>
<p>
The support chat is provided as a tool to assist users in resolving issues,
answering questions, and receiving assistance related to our products and services.
</p>
</li>
<li>
<h3>Service hours:</h3>
<p>
The support chat is available during the following hours:
Monday to Friday: 8:00 A.M. - 7:30 P.M. (Eastern Standard Time)
Saturday 9:00 A.M. - 1:00 P.M. (Eastern Standard Time)
Sunday: closed.
</p>
</li>
<li>
<h3>Proper use of the support chat:</h3>
<ol type="a">
<li>The support chat should only be used for inquiries and issues related to our products and services. </li>
<li>Be respectful and courteous in your interactions with our support agents.</li>
<li>Provide clear and concise information about your inquiry or issue so that we can assist you effectively.</li>
</ol>
</li>
<li>
<h3>Limitations of the support chat:</h3>
<ol type="a">
<li>
The support chat aims to provide quick and efficient assistance, but some complex inquiries or issues may require more extensive interaction or referral to other support channels.
</li>
<li>
If we are unable to resolve your inquiry through the support chat, we will recommend other contact options or appropriate support channels.
</li>
</ol>
</li>
<li>
<h3>Response time:</h3>
<p>
Our goal is to respond to your inquiries in the support chat as quickly as possible. However,
please note that response times may vary depending on workload and the complexity of the inquiry.
We will make every effort to provide you with a timely response.
</p>
</li>
<li>
<h3>Compliance with our policies:</h3>
<ol type="a">
<li>
By using the support chat, you agree to comply with our usage policies and terms and conditions of service.
</li>
<li>
We reserve the right to take appropriate actions, including suspension or termination of access to the support chat,
in case of improper use, abuse, or violation of our policies.
</li>
</ol>
<br>
<h5>
Remember, we're here to assist you! If you have any additional questions or concerns, feel free to contact us.
</h5>
</li>
</ol>
<br>
<h1>Terms and Conditions of Service for Chat</h1>
<ol>
<li>
<h3>Acceptance of Terms:</h3>
<p>
By using our chat service, you agree to comply with these terms and conditions of service in their entirety.
If you do not agree with any of the stated terms, we recommend refraining from using the chat service.
</p>
</li>
<li>
<h3>Use of the Service:</h3>
<p>
The chat service is provided solely for the purpose of providing assistance related to our products and services.
You must not use the chat service for any other purpose, including but not limited to illegal, defamatory, offensive,
or any actions that infringe upon the rights of third parties.
</p>
</li>
<li>
<h3>Privacy and Confidentiality:</h3>
<p>
We respect your privacy and will make every effort to protect the confidentiality of the information you share through the chat service.
However, we cannot guarantee the absolute security of data transmission over the Internet. By using the chat service,
you accept that the transmission of information is at your own risk.
</p>
</li>
<li>
<h3>User Responsibility:</h3>
<p>
You are responsible for the accuracy and truthfulness of the information provided during the use of the chat service.
We reserve the right to suspend or terminate your access to the chat service if you provide false, misleading, or inappropriate information.
</p>
</li>
<li>
<h3>Limitation of Liability:</h3>
<p>
The chat service is provided "as is" and we make no warranties of any kind, express or implied,
including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the chat service.
</p>
</li>
<li>
<h3>Service Modifications:</h3>
<p>
We reserve the right to modify, suspend, or discontinue the chat service at any time and without prior notice.
We shall not be liable to you or any third party for any modifications, suspension, or discontinuation of the chat service.
</p>
</li>
<li>
<h3>Intellectual Property:</h3>
<p>
All intellectual property rights related to the chat service and its content
(including but not limited to software, design, logos, texts, graphics, and other materials) are owned by us or our licensors.
No intellectual property rights are granted to you by using the chat service.
</p>
</li>
<li>
<h3>Applicable Law and Jurisdiction:</h3>
<p>
These terms and conditions of service shall be governed and interpreted in accordance with the laws of [country],
and any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of [city, country].
</p>
</li>
</ol>
